Refunds and withdrawal

This is a translation for convenience. In case of discrepancy, the Spanish version prevails.

In short

The itineraries are digital content you receive instantly. Before paying you expressly request immediate delivery and accept that, once delivered, you lose your right of withdrawal. That’s why we don’t give refunds for a change of mind.

When we do refund

• If the file can’t be downloaded or is damaged and we can’t send you a correct one.
• If the content doesn’t match the description on the itinerary’s page.
• If you’ve been charged twice for the same order.

How to ask

Write to info@excursia.es or use the contact form with your order number (it starts with “EX-”) and the reason. If it applies, we refund the amount to the same payment method. Refunding an order deactivates its access.

More information

Read the terms of sale.