FAQ

An email with two things: the link to your online itinerary, which you open on your phone and where you mark each place as visited or not as you go, and the PDF with every detail of the trip (times, how to get there by car or bus, parking, where to eat, a rainy-day plan and a card for each place). No account needed.

It arrives as soon as the payment is confirmed, usually within a couple of minutes. Some methods, such as direct debit, take a few working days to confirm.

No. You only need an email address: that’s where your itinerary link and the PDF arrive.

Request new links at recover access with the email you used to buy. They arrive within a few minutes.

Open the link on your phone: you’ll see each day with its stops in order, the time, what to do, how to get there and where to eat. Tap a place to see its card and press “Visited” once you’ve seen it: the itinerary highlights your current stop and your progress. What you tick is saved on your phone.

The PDF does: download it before you set off and you’ll have it offline for the whole trip. The online itinerary needs a connection to open.

Yes, it’s for you and your travel companions. Reselling or publishing it is not allowed.

Cards and the methods Stripe offers at any time, such as Apple Pay, Google Pay or Klarna depending on your device and country.

Yes. Choose the currency at the top, next to the language: prices are shown and charged in euros or pounds sterling.

Yes. Payment happens on Stripe’s secure page; we never see or store your card details.

As digital content delivered instantly, it can’t be withdrawn from once delivered. If the file fails or doesn’t match the description, we fix it or refund you. Details in refunds.